Privacy Policy

1. Introduction

Welcome to Ratchet Jazz ("we," "our," or "us"). We operate the Ratchet Jazz mobile application and the trueoleans.com website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

Information you provide directly:

• Name, email address, and password when you create an account
• Payment information (processed securely via Stripe — we do not store card numbers)
• Profile information such as profile photo and preferences
• Support messages and communications you send us

Information collected automatically:

• Device type, operating system, and app version
• IP address and approximate location (city-level)
• Pages viewed and features used within the app
• Ticket scan events and attendance data tied to your account

3. How We Use Your Information

• To create and manage your account
• To process ticket purchases and issue refunds
• To send you order confirmations and event reminders
• To provide customer support
• To improve the app through analytics and usage data
• To detect and prevent fraud or misuse
• To comply with legal obligations

We do not sell your personal information to third parties.

4. Sharing Your Information

We may share your information with:

• Event Organizers — name and email for events you purchase tickets to, so they can manage attendance and communicate event updates.
• Payment Processors — Stripe processes all payments. Their privacy policy applies to payment data.
• Service Providers — third-party vendors who help us operate the Service (e.g., email delivery, analytics), bound by confidentiality agreements.
• Law Enforcement — when required by applicable law or to protect the safety of our users.

5. Data Retention

We retain your account data for as long as your account is active. Tickets and purchase records are retained for up to 7 years for tax and legal compliance purposes. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data ("right to be forgotten")
• Opt out of marketing communications at any time
• Data portability — receive a copy of your data in a common format

To exercise any of these rights, contact us at privacy@ratchetjazz.com.

7. Security

We use industry-standard security measures including HTTPS encryption, hashed passwords, and access controls to protect your data. However, no system is 100% secure. We encourage you to use a strong, unique password for your account.

8. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: